Patient Financial Specialist
New
R
Rochester Regional HealthHealthcare revenue cycle
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary21 - 27 USD per year
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Job Details
- Experience
- Minimum of six (6) years of verifiable work experience in healthcare financial or revenue cycle roles
- Required Skills
- Microsoft ExcelAnalytical SkillsGoogle SheetsProcess improvement
Requirements
- Have at least six years of verifiable work experience in healthcare financial or revenue cycle roles.
- Experience may include medical billing, patient registration, patient financial services, or related finance or customer service positions.
- General knowledge of healthcare billing is preferred.
- Experience with Google spreadsheets or Microsoft Excel spreadsheets is preferred.
- Analytical experience and the ability to make process-flow decisions and identify possible improvements are preferred.
- Ability to discuss financial details with patients in a calm, professional manner is preferred.
- Ability to remain professional and focused while handling multiple tasks and deadlines is preferred.
- Ability to work professionally with management and physicians through various forms of communication is preferred.
Responsibilities
- Help patients arrange acceptable payment methods, including surgical down payments and payment plans.
- Connect uninsured patients and those potentially eligible for financial assistance with financial aid and insurance enrollment teams.
- Discuss financial arrangements for medical procedures with patients by phone or in person.
- Coordinate future-procedure financial arrangements with patients, billing teams, and physician offices.
- Resolve basic billing questions and concerns, including questions about procedure estimates.
- Follow up on post-procedure balances, including credit balances, refunds, and additional amounts due.
- Monitor delinquent payment plans and help patients bring accounts current or replace inactive or declining cards on file.
- Coordinate with surgical scheduling, estimating, and office management teams to review prepayments for scheduled surgeries.
- Analyze outcomes to identify workflow improvement opportunities.
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