Patient Support Specialist
G
Geode HealthMental healthcare
United States, Monday–Thursday shifts between 8:30am and 8pm CST (preferred 11:30am–8pm CST); Saturday–Sunday shifts between 8:00am and 5:30pm CSTFull-TimeMiddle
Salary20 USD per hour
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Job Details
- Experience
- 1–3+ years in a customer-facing, phone-based, or hospitality role
- Required Skills
- Customer serviceComputer skillsHIPAA
Requirements
- Have 1–3+ years of experience in a customer-facing, phone-based, or hospitality role.
- Healthcare, call center, or sales/conversion experience is a strong plus.
- Be comfortable working in a goal-oriented, quality-focused environment.
- Have familiarity with insurance plans and benefits, or the ability to learn them quickly; this is preferred.
- Have strong computer skills and the ability to navigate multiple systems while speaking with patients.
- Have a quiet, professional remote workspace and reliable connectivity.
- An associate’s or bachelor’s degree is preferred.
- Be able to handle high call volumes, changing priorities, and emotionally complex conversations calmly.
Responsibilities
- Answer new-patient inbound calls, referral callbacks, and consumer leads with warmth and urgency.
- Match patients to providers using screening questions, insurance, provider preferences, and scheduling tools.
- Guide hesitant callers toward scheduling through empathy, reflective listening, and sound judgment.
- Set expectations for first visits and collaborate with internal teams to create seamless handoffs.
- Resolve simple established-patient requests or route them to the appropriate team.
- Capture accurate patient context and insurance information, and follow up to close information gaps.
- Work toward conversion, answer-rate/service-level, quality, and after-call-work goals, applying coaching and feedback.
- Document each interaction accurately with relevant context and a clear next step.
- Protect patient privacy by maintaining confidentiality and following HIPAA and privacy requirements.
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