Student Support Advisor
New
D
DeVry UniversityHigher education
United States, Pacific or Mountain Time ZoneFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- A minimum of 1-year of exceptional customer service or prior advising experience in an education setting
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer service
Requirements
- Complete some college coursework.
- Have at least one year of exceptional customer service experience or prior advising experience in an education setting.
- Be eligible to access and maintain the NSLDS system and not be in default of Title IV Federal aid.
- Proficiently use Microsoft Office, including Outlook, Word, Excel, and Teams.
- Use internet applications and database software systems.
- Work a flexible schedule that may include weeknights, evenings, and Saturdays, and reliably maintain the assigned schedule.
- Maintain a professional, distraction-free work environment during scheduled hours, without conflicting responsibilities.
- Have DSL or cable internet hardwired to a modem or router via Ethernet; wireless, satellite, and dial-up services are not permitted.
- Be able to sit and work at a computer for extended periods.
- Preferred: experience in a similar higher education role, Title IV funding, online learning, or a fast-paced call center environment.
Responsibilities
- Support new student enrollment by partnering with Admissions to answer questions and explain programs, costs, and funding options.
- Develop and validate estimated financial plans and establish timelines for applicants.
- Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations.
- Monitor student accounts and advise students on financial eligibility and academic and financial awards.
- Analyze student data to identify academic and financial obstacles and work with students to address them.
- Use data and systems to track enrollment, persistence, and graduation information.
- Recommend resources based on student needs, including self-service tools, orientation, and the online student community.
- Document and preserve information about student interactions in the designated institutional system.
- Evaluate complex academic and financial situations throughout the student life cycle.
- Advise students through incoming and outgoing calls, chats, personalized emails, and SMS.
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