E-Commerce Generalist

PomeloE-commerce marketing

Listing locations: USA, Ability to work in US Pacific Time, Monday to Friday (40 hours per week)Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: Professional fluency in English with top-tier written, reading, and speaking skills
Experience: 3+ years of experience with Shopify, Klaviyo, and Notion
Required Skills: Project ManagementHTMLCSSShopifyNotion

Bachelor’s degree in a relevant field.
3+ years of experience with Shopify, Klaviyo, and Notion.
Professional fluency in English, including written, reading, and speaking skills.
Project management, organizational, and problem-solving skills, with attention to detail.
Permanent access to a computer with reliable, high-speed internet.
Ability to work in US Pacific Time, Monday to Friday, 40 hours per week.
Previous experience working the overnight/graveyard shift.
Familiarity with email deliverability best practices and list health management is a plus.
Basic HTML/CSS experience for email template edits is a plus.
Exposure to eCommerce analytics tools such as Google Analytics 4, Triple Whale, or Northbeam is a plus.
DTC or high-growth eCommerce brand experience is a plus.
Experience coordinating with creative agencies or freelance copy and design resources is a plus.

Build, QA, schedule, and deploy promotional, transactional, and lifecycle email and SMS campaigns in Klaviyo.
Segment audiences, apply A/B test logic, verify campaign content, and monitor deliverability and performance.
Maintain the email and SMS campaign calendar and coordinate campaign cadence with marketing leadership.
Manage the Notion campaign board, create briefs, track status, and organize campaign assets.
Coordinate copywriters and designers, assign tasks, manage deadlines, and consolidate feedback.
Handle complex customer issues escalated by the support team, coordinate resolutions, and document recurring issues.
Create and manage Shopify discount codes, update product listings, configure collections, and support promotional setups.
Audit the storefront for broken links, incorrect pricing, and out-of-stock issues.
Coordinate cross-functional eCommerce campaigns, maintain timelines, communicate progress, and escalate blockers.
Document processes, maintain SOPs, and identify opportunities to improve team efficiency and campaign quality.

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