Learning Support Manager
New
J
JobgetherHigher education
Work remotely from United States, Working hours from 9:00 a.m. to 5:00 p.m. Eastern TimeContractManager
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- Customer SuccessCanvaRelationship management
Requirements
- Experience in learning design, academic development, university teaching, or an education-focused customer success role.
- Strong understanding of assessment design and learning principles.
- Ability to advise academics on effective teaching strategies and high-quality assessment practices.
- Proven experience designing and delivering training sessions, workshops, or webinars for academics or other professional audiences.
- Fluent written and spoken English.
- Comfort working with software platforms and digital learning tools and learning new technologies quickly.
- Ability to build trust, maintain engagement, and develop lasting relationships with academic stakeholders.
- Strong organizational skills and ability to manage multiple partners, courses, deadlines, and priorities.
- Ability to translate user feedback into practical improvements to resources, tools, support processes, and the learning experience.
- Ability to work independently across time zones and collaborate with a globally distributed team.
- Familiarity with higher education in North or Latin America is an advantage.
- Experience with learning management systems such as Canvas or Moodle is an advantage.
Responsibilities
- Design and deliver training sessions, workshops, and webinars that help academics use the platform and integrate it into teaching.
- Advise academics on scaffolded assessments and develop assessment templates aligned with learning quality standards.
- Oversee academic and student support across the Americas, resolving inquiries within service targets and escalating technical issues.
- Maintain and improve the Help Centre, support documentation, and educational resources.
- Build relationships with university partners, conduct end-of-semester check-ins, develop support plans, and lead quarterly business reviews for priority accounts.
- Manage the academic referral program and identify opportunities to strengthen engagement, adoption, and platform reach.
- Share customer feedback and regional insights with Commercial, Sales, Operations, and Product teams.
- Support onboarding and adoption for new university partners, including academic training and assessment launches.
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