Technical Account Manager, Corporate Impact
New
J
JobgetherElectronic payments
Remote-first, with eligible candidates able to work from anywhere in the United States.Full-TimeMiddle
Salary61,000 - 77,800 USD per year
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Job Details
- Experience
- At least five years of experience in technical account management, technical support escalation, solutions engineering, or a similar customer-facing technical role.
- Required Skills
- RESTful APIs
Requirements
- At least five years of experience in technical account management, technical support escalation, solutions engineering, or a similar customer-facing technical role.
- Experience serving as an escalation point for high-severity technical issues and coordinating cross-functional teams through incident resolution.
- Knowledge of electronic payment systems and banking operations, including ACH processing, payment returns, and reconciliation.
- Understanding of APIs, event-driven integrations, and data exchanges between interconnected systems.
- Experience interpreting API responses, event payloads, logs, or transaction records to identify errors and payment or integration failures.
- Familiarity with controls for regulated financial transactions, including identity verification, sanctions screening, and money-movement compliance requirements.
- Experience using case management platforms, issue-tracking systems, and work management tools.
- Ability to explain complex technical information clearly to technical teams and executive stakeholders.
- Strong organizational skills and attention to detail, with the ability to manage multiple client cases, prioritize escalations, and meet agreed response times.
- Experience in donor-advised funds, grantmaking, corporate giving, or related financial and social impact services is an advantage.
Responsibilities
- Serve as the primary technical point of contact for assigned enterprise accounts, managing support requests, case intake, follow-ups, and client communications through resolution.
- Lead escalations involving payment-blocking incidents and other high-impact technical issues, coordinating with Payments, Compliance, Engineering, and specialist teams.
- Explain payment events, including status updates, failed or returned transactions, and data errors, and provide actionable next steps to clients.
- Gather, document, and communicate technical information from client reports to support internal investigations and resolution.
- Support clients through integration testing, technical validation, sign-off, and go-live.
- Maintain account health through service reviews, monthly service-level reporting, and technical contributions to executive business reviews.
- Monitor recurring incidents and develop runbooks, issue-tracking processes, and post-incident reviews to reduce repeat failures.
- Follow operational procedures, training requirements, and controls defined by banking partners and compliance teams.
- Develop support processes and operational playbooks for an emerging business area.
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