Operations Lead, Coaching
New
J
JobgetherEducation coaching
Based in the United StatesFull-TimeLead
Salary100,000 - 125,000 USD per year
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Job Details
- Experience
- At least 4 years of experience in operations, project management, consulting, or a related field
- Required Skills
- Project ManagementData AnalysisDocumentationProcess improvement
Requirements
- At least 4 years of experience in operations, project management, consulting, or a related field.
- Experience building, redesigning, or improving an operational process or system, with measurable results.
- Ability to identify repetitive work and automate, standardize, simplify, or eliminate it.
- Experience using spreadsheets, databases, dashboards, and operational metrics to inform decisions and planning.
- Organizational and project management skills to coordinate multiple priorities and adapt to changing circumstances.
- Problem-solving skills, including investigating underlying causes.
- Written and verbal communication skills for creating documentation, explaining processes, and collaborating across teams.
- A proactive working style, with a track record of building trust and following through on commitments.
- Comfort working with evolving systems and processes and with experimentation, learning, and iteration.
- Interest in education, coaching, employee development, or helping people grow professionally.
Responsibilities
- Design and improve the coach onboarding process from offer acceptance through the first learner call.
- Build scalable onboarding systems and workflows for growth in team size and operational volume.
- Own the coaching operating system, including tools, access permissions, policies, documentation, and resources.
- Support coaches and develop self-service resources for common questions and issues.
- Identify operational bottlenecks, investigate root causes, and implement durable solutions using automation, improved tools, templates, and clearer processes.
- Maintain coaching databases, operational records, and performance metrics for staffing, planning, and program decisions.
- Analyze coach feedback and translate recurring challenges into process and system improvements.
- Partner with program and client success teams to align coaching resources with client needs.
- Collaborate with product and engineering teams to improve coaching tools, workflows, and systems.
- Test coaching approaches, evaluate results, and refine operational playbooks.
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