Implementation Project Manager - Hypercare
New
J
JobgetherBenefits administration
Work remotely from within the United States, 8:00 a.m. to 5:00 p.m. Central TimeFull-TimeManager
SalaryAnnual salary range of $100,000–$120,000 USD
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Job Details
- Experience
- At least five years of experience in project management, implementation, and/or client relationship management within the benefits administration industry.
- Required Skills
- Project ManagementStakeholder managementClient relationship managementRisk ManagementProcess improvement
Requirements
- Bachelor's degree in business administration or a related field.
- At least five years of experience in project management, implementation, and/or client relationship management within the benefits administration industry.
- Ability to coordinate complex projects, manage timelines and deliverables, oversee transitions, and maintain accountability across stakeholder groups.
- Familiarity with benefits administration operations, implementation workflows, client service processes, and transitions into ongoing service delivery.
- Excellent written and verbal communication skills for internal and external technical and non-technical stakeholders.
- Ability to build productive relationships, facilitate meetings, align cross-functional teams, and communicate project status to leadership.
- Analytical and problem-solving abilities, including anticipating challenges, identifying solutions, and escalating issues appropriately.
- Strong organizational skills, accuracy, thoroughness, reliability, and ability to manage competing priorities.
- Ability to work independently, take ownership of deliverables, and introduce approaches to overcome challenges.
- Ability to collaborate across departments and adapt to changing project requirements.
- Availability to work standard business hours of 8:00 a.m. to 5:00 p.m. Central Time, unless otherwise specified.
Responsibilities
- Oversee transitions from new client implementations to ongoing benefits administration, including go-live activities and post-launch hypercare.
- Develop and manage project schedules, timelines, and milestones across implementation, client services, service center, and center of excellence teams.
- Build working relationships across internal teams and provide leadership with updates on governance, progress, and execution.
- Identify and mitigate transition risks, resolve operational challenges, and escalate issues when necessary.
- Facilitate transition kick-off sessions, training, knowledge-transfer meetings, and project status reviews.
- Confirm implementation documentation is complete, accurate, and understood by receiving teams.
- Monitor deliverables and stakeholder accountability throughout implementation, transition, and hypercare.
- Evaluate post-launch client performance and identify emerging concerns affecting service quality.
- Establish feedback loops across administration, implementation, and sales teams to improve future processes.
- Track benefits administration trends and recommend improvements to client service strategies and operational procedures.
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