Analista de Meta

New

JobgetherDigital marketing

Work from anywhere in Brazil.Full-Time

Salary not disclosed

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Job Details

Have hands-on experience with the WhatsApp Business API, including phone number management, message templates, messaging quality, sending limits, and troubleshooting.
Have practical experience with Meta Business Manager, including permissions management, business verification, account restrictions, and access issues or account blocks.
Know Meta advertising campaigns, including campaign setup, configuration, and platform best practices.
Have experience troubleshooting technical issues, investigating root causes, and implementing solutions.
Communicate technical concepts clearly to clients, agencies, and colleagues from different functional backgrounds.
Organize and prioritize multiple simultaneous requests, including urgent issues.
Create documentation, standard operating procedures, training materials, and knowledge-sharing resources.
Demonstrate analytical thinking, attention to detail, and a proactive approach to problem-solving.
Collaborate across teams and provide practical guidance.
Nice to have: experience in real estate, a performance marketing agency, Customer Success, technical support, or implementation.
Nice to have: familiarity with WhatsApp Business solution providers and their platforms or integrations.
Nice to have: knowledge of SQL, business intelligence tools, or data analysis practices.

Provide technical guidance on Meta platforms and WhatsApp Business to account management and implementation teams.
Diagnose and resolve WhatsApp Business API issues, including blocked numbers, messaging quality, rejected templates, sending limits, and operational restrictions.
Manage and troubleshoot Meta Business Manager permissions, business verification, account restrictions, and access issues.
Advise clients and agencies on Meta advertising campaigns, configuration requirements, platform policies, and best practices.
Investigate technical problems, identify root causes, recommend corrective actions, and coordinate with internal teams or external providers.
Explain technical concepts clearly to customers and colleagues from non-technical backgrounds.
Prioritize concurrent requests according to urgency, business impact, and customer needs.
Document troubleshooting procedures, recurring issues, solutions, and operational best practices.
Develop training materials and deliver knowledge-sharing sessions to relevant teams.
Identify recurring challenges and opportunities to improve and standardize operational workflows.

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