Call Center Agent
New
2
24 Hours GroupTowing services
United States, Pacific Time ZoneFull-Time
Salary not disclosed
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Job Details
Requirements
- Use a computer meeting the listed minimum specifications: Intel Core i7 8th generation or newer, Intel Core i5 10th generation or newer, AMD Ryzen 5/7/9 (series 3600 minimum), or Macintosh Core i7/i5/M1/M2.
- Have at least 12 GB RAM, 128 GB SSD or higher, and 2 GB graphics memory.
- Meet the main internet connection requirements: jitter below 10 ms, latency below 160 ms, upload above 25 Mbps, and download above 40 Mbps.
- Have a secondary internet connection with jitter below 10 ms, latency below 160 ms, upload of at least 25 Mbps, and download of at least 25 Mbps.
- Have reliable power backup that can sustain a minimum of 8 hours; UPS is not enough.
- Provide both power and internet backup.
- Work shifts for a call center that operates 24/7.
Responsibilities
- Manage incoming and outgoing calls in operations.
- Identify clients’ needs and find solutions.
- Answer inbound calls.
- Convert inbound calls into leads and towing jobs.
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