Call Center Agent (Guatemala)
New
2
24 Hours GroupCustomer service
United States, Pacific Time ZoneFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer service
Requirements
- Use a computer with an Intel Core i7 8th generation or newer, or Core i5 10th generation or newer; an AMD Ryzen 5, 7, or 9 (minimum series 3600); or a Macintosh Core i7, Core i5, M1, or M2 processor.
- Have at least 12 GB of RAM, 128 GB SSD storage or higher, and 2 GB of graphics memory.
- Meet the primary internet requirements: jitter below 10 ms, latency below 160 ms, upload speed above 25 Mbps, and download speed above 40 Mbps.
- Have secondary internet backup with jitter below 10 ms, latency below 160 ms, and minimum upload and download speeds of 25 Mbps.
- Have reliable power backup that can sustain a minimum of 8 hours; UPS alone is not enough.
- Work shift-based in a call center operating 24/7.
Responsibilities
- Manage incoming and outgoing calls in the operations.
- Identify client needs and find solutions.
- Answer inbound calls and convert them to leads and then towing jobs.
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