Call Center Agent
New
2
24 Hours GroupTowing services
Source API remote eligibility restrictions: United States, Pacific Time ZoneFull-Time
Salary$ 12.00 USD/hr + bonus/incentives
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Use a computer that meets the listed Intel, AMD, or Macintosh processor specifications.
- Have at least 12 GB of RAM, 128 GB of SSD storage or higher, and 2 GB of graphics memory.
- Meet the primary internet requirements: jitter below 10 ms, latency below 160 ms, upload speed above 25 Mbps, and download speed above 40 Mbps.
- Have secondary internet with jitter below 10 ms, latency below 160 ms, and upload and download speeds of at least 25 Mbps.
- Have reliable power backup capable of sustaining a minimum eight-hour full shift; UPS alone is not sufficient.
- Work a shift-based schedule in a call center that operates 24/7.
Responsibilities
- Manage incoming and outgoing calls in the operations.
- Identify client needs and find solutions.
- Answer inbound calls.
- Convert inbound calls into leads and towing jobs.
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