Customer Support Analyst with German
New
S
Sales ConsultingTravel technology
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Advanced German and English skills are required.
- Experience
- At least 2 years of experience within a travel agency, tour operator, or airline environment.
- Required Skills
- Customer support
Requirements
- Have advanced German and English skills.
- Have at least 2 years of experience within a travel agency, tour operator, or airline environment.
- Have previous experience working with GDS systems.
- Galileo GDS experience is preferred; knowledge of other GDS platforms is also considered.
- Experience with CETS or other leisure travel tools is an advantage but is not mandatory.
- Bring strong customer relationship skills and a collaborative, consultative, reliable, and empathetic approach.
Responsibilities
- Provide helpdesk support across the full product range for functional and technical issues by phone, web, chat, and email.
- Identify and troubleshoot reported issues, resolving them directly where possible or escalating them to the appropriate service provider.
- Follow established resolution and escalation timelines while developing product and application knowledge.
- Log, monitor, and track incidents through the internal Incident Management System.
- Keep customers accurately updated through incident resolution.
- Take ownership of customer issues and handle interactions promptly and in line with internal procedures.
- Support customers in using self-service tools and resources when appropriate.
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