Senior Service Designer
New
M
MOGovernment technology
Applicants must currently reside in one of the following states to be considered for employment with MO: AZ; CA; CO; CT; DC; FL; GA; IL; KS; MA; MD; ME; NC; NJ; NM; NV; NY; OR; PA; TX; UT; VA; WA; WI.Full-TimeSenior
Salary120,000 - 139,500 USD per year
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Job Details
- Experience
- 5+ years of industry experience
- Required Skills
- Data scienceClient relationship managementStrategic thinking
Requirements
- Bring 5+ years of industry experience in service design, UX design, research, or a related field.
- Demonstrate expertise leading complex service design engagements.
- Apply service design methods, systems thinking, and strategic thinking to complex, ambiguous problem spaces.
- Show a track record of delivering complex, high-impact work that creates measurable value for customers and end users.
- Establish high standards for quality and shape approaches and methodologies.
- Build strong client relationships, lead effective communications, and understand client needs.
- Understand and visualize relationships among people, processes, technology, organizations, and broader ecosystems.
- Collaborate effectively with product, engineering, data, research, and other disciplines in agile environments.
- Identify and implement responsible AI-enabled approaches that improve productivity, quality, decision-making, customer outcomes, or business value.
- Manage multiple priorities and maintain quality in dynamic and ambiguous environments.
- Federal government experience is a plus; VA experience is preferred.
- Familiarity with data science and data engineering principles is a plus.
Responsibilities
- Lead complex, cross-functional engagements and ensure timely delivery aligned with end-user outcomes, stakeholder impact, and client objectives.
- Use mixed-method discovery to uncover insights about interactions between systems, business processes, and people.
- Translate discovery insights into actionable opportunities and align problem definitions with desired outcomes.
- Collaborate with product managers, data scientists, engineers, and other cross-functional partners.
- Identify and address risks, dependencies, and opportunities that could affect delivery quality or program outcomes.
- Use AI and emerging technologies to develop responsible approaches to solving problems and delivering services.
- Build relationships with client stakeholders, facilitate sensemaking, validate assumptions, and present and defend service design decisions.
- Share insights across the company and contribute service design expertise to proposals and new business pursuits.
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