Technical Account Executive
S
SigNozObservability software
India or EUFull-TimeExecutive
Salary not disclosed
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Job Details
- Experience
- 2-6 years experience in customer-facing technical role
- Required Skills
- AWSGCPKubernetesAzureGrafanaPrometheus
Requirements
- Have 2-6 years of experience in a customer-facing technical role.
- Relevant experience may include Sales Engineer, Solutions Architect, Technical Account Manager, or Technical Customer Success Manager roles.
- Have a good understanding of modern technical systems.
- Understand cloud providers such as AWS, GCP, or Azure.
- Understand containers and Kubernetes.
- Have a good understanding of observability platforms such as SigNoz, Grafana/Prometheus, or DataDog.
- Communicate clearly and actionably in writing and verbally with customers and internal teams.
- Be able to produce technical writing and documentation.
Responsibilities
- Own deals from the first conversation through making the customer successful.
- Run discovery and deliver demos.
- Address customer technical queries.
- Help customers with instrumentation and dashboards.
- Navigate security, finance, and legal evaluations.
- Work with customer engineering teams to design OpenTelemetry instrumentation strategies.
- Customize dashboards and optimize them for customer use cases.
- Identify patterns in customer engagements and work with product teams to improve defaults, templates, and tooling.
- Build the foundation for the Sales/CS function.
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