Remote Response Associate, Roadside Assistance
New
A
AgeroRoadside assistance
You must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia., Training and production schedules are listed in Eastern Standard Time (EST).Full-TimeJunior
Salary$16.25 per hour USD
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Job Details
- Experience
- 1+ years of continuous customer service experience
- Required Skills
- Problem SolvingCustomer serviceMultitaskingGoogle WorkspaceActive listeningCRM
Requirements
- Bring at least 1 year of continuous customer service experience.
- Listen actively, ask questions, and gather critical details from callers.
- Make sound, timely decisions under pressure and recognize when to escalate situations.
- Demonstrate problem-solving, de-escalation, patience, and empathy.
- Multitask while speaking, typing detailed notes, and navigating multiple screens.
- Be comfortable with online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace.
- Type at least 30 WPM accurately.
- Commit to a full-time production schedule and be available to work weekends and holidays.
- Provide a dedicated, quiet home office and personal work equipment.
- Use a personal desktop or laptop manufactured in 2021 or later, running a supported version of Windows 11.
- Meet the stated computer, processor, memory, storage, browser, webcam, headset, and hardwired internet requirements.
- Have an active cell phone capable of receiving SMS and downloading security apps for two-step authentication.
- Attend all mandatory training sessions.
Responsibilities
- Handle high-volume inbound calls from stranded motorists and gather essential location and vehicle details.
- Dispatch roadside assistance quickly and accurately.
- Coordinate with external service providers to ensure the appropriate help arrives.
- Use active listening and empathy to de-escalate and support anxious or frustrated customers.
- Navigate multiple web-based systems and dispatch tools while tracking service progress.
- Collaborate with peers and managers in a virtual team using Zoom and Google Chat.
- Take ownership of calls and callbacks, providing accurate and timely support to customers and roadside partners.
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