Client Services Associate
New
H
Hello Sunshine TravelsTravel
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- Strong customer service and client relations skills.
- Excellent verbal and written communication abilities.
- Ability to multitask and manage multiple client requests simultaneously.
- Strong organizational and problem-solving skills.
- Detail-oriented, with excellent time management abilities.
- Comfortable working independently in a remote environment.
- Proficiency with computers, email platforms, social media, and online booking systems.
- Basic financial and payment processing knowledge is preferred.
- Experience in travel, hospitality, tourism, customer service, sales, or client relations is a plus.
Responsibilities
- Respond to client inquiries by phone, email, and messaging platforms.
- Support clients throughout the booking process and assist with reservations, itinerary planning, and trip coordination.
- Resolve customer concerns and follow up with clients before, during, and after travel as needed.
- Maintain accurate client records and booking information, process payments, and assist with invoice management.
- Stay informed about travel products, destinations, and supplier offerings.
- Build relationships with prospective and existing clients and identify their travel needs.
- Recommend travel solutions and provide personalized travel recommendations.
- Generate business through referrals, networking, social media engagement, and relationship-building.
- Collaborate with team members to provide seamless client experiences and support business growth initiatives.
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