Sr. Manager, Enterprise Revenue Architect
New
G
GongB2B SaaS
Remote (US)Full-TimeManager
SalaryThe annual salary hiring range for this position is $181,000 - $239,000 USD.
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Job Details
- Experience
- 2+ years of direct people management experience; 6–10+ years of total proven experience in customer-facing roles
- Required Skills
- People ManagementChange ManagementCustomer SuccessAccount Management
Requirements
- Have 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
- Have 6–10+ years of proven experience in customer-facing roles such as CSM, AM, or Implementation.
- Bring experience working with financial services or healthcare customers, or professional work experience in those industries.
- Have a proven track record of coaching others to own senior VP and C-suite relationships and lead value/ROI conversations.
- Be able to work with internal stakeholders including Sales, Product, Support, Marketing, and executives to drive customer centricity.
- Have communication, negotiation, and presentation skills, with the ability to influence at leadership level.
- Bring a data-driven mindset focused on measurable outcomes and tracking team-wide KPIs.
Responsibilities
- Recruit, develop, and lead a high-performing team of Revenue Architects.
- Coach the team on account strategy, executive presence, and value realization.
- Partner with senior GTM leaders to design and oversee revenue transformation strategies using Gong’s AIOS.
- Develop a point of view on Gong’s outcomes for financial services and healthcare customers.
- Guide the team in mapping customer processes to AI-driven workflows that support revenue outcomes.
- Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms.
- Use data-driven insights to quantify business outcomes and demonstrate ROI and strategic value.
- Own the team’s aggregate renewal strategy and execution, partnering with cross-functional leaders on growth and NDR.
- Partner with Product, Sales, and Marketing leadership to support the customer experience.
- Drive adoption and usage to accelerate time-to-value and support retention and expansion.
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