Customer Service Representative

New

Kentucky, US & Tennessee, USFull-TimeJunior

Salary15 USD per hour

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Job Details

Languages: English (C1).
Experience: 1+ year of customer service experience in a fast-paced environment.
Required Skills: Customer serviceTroubleshootingCRMCustomer support

High school diploma or equivalent.
At least 1 year of customer service experience in a fast-paced environment.
English proficiency at C1 level.
Open to working all shifts as needed by the business.
Able to sit for an 8-hour shift.
Able to type continuously for a full 8-hour shift.
Able to manage multiple chat conversations simultaneously.
Able to handle difficult or upset customers and thrive in a high-volume, fast-paced call center environment.

Help transfer calls between patients, pharmacies, and doctors.
Provide first-level customer support via email and chat in a timely, professional manner.
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution.
Create, update, or adjust customer accounts and document personal information.
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
Prepare information for auditing and reporting purposes.
Update internal and customer-facing knowledge bases.
Convert client feedback into feature requests for product development.
Escalate unresolved issues to Tier 2 support or relevant departments while maintaining case ownership through resolution.
Explain product features and troubleshooting steps to non-technical users.

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