Senior Program Manager, Lead-to-Cash

New

Americas (USA or Canada)Full-TimeSenior

SalaryThe U.S. base salary range for this role is $185,000 - $235,000. Compensation for this position includes a base salary, equity, and a variety of benefits.

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Job Details

Experience: 8+ years of program or project management experience, including at least 4 years leading lead-to-cash, quote-to-cash, or order-to-cash transformation programs at a B2B software or services company
Required Skills: SalesforceNetSuiteCRM

Requirements

Have 8+ years of program or project management experience, including at least 4 years leading lead-to-cash, quote-to-cash, or order-to-cash transformation programs at a B2B software or services company.
Have delivered programs spanning marketing and lead management, CRM and forecasting, CPQ and contracting, billing, collections, and revenue recognition.
Have led at least one CPQ or billing system selection and implementation end to end, from requirements through go-live and hypercare.
Have hands-on program experience with Salesforce and NetSuite, or comparable CRM and ERP platforms.
Have delivered in a multi-entity, multi-currency environment with non-seat-based pricing, such as usage, consumption, asset-based, or transaction-based pricing.
Have experience with both new-business and expansion motions, including account ownership and rules of engagement between teams.
Have a track record of aligning Sales, Marketing, Finance, Legal, and Operations leaders with competing priorities and getting decisions made and kept.
Be able to produce clear, direct decision memos that executives can act on.
Be comfortable operating without a strict playbook.
Preferred: experience in financial services, fund administration, private markets, or another services business with complex fee structures.
Preferred: familiarity with Marketo, Gong, Ironclad, Zone Billing, or Workato.
Preferred: experience using AI tools such as Claude or delivering processes designed for agentic automation; PMP, PgMP, or comparable certification.

Responsibilities

Own the end-to-end Lead-to-Cash roadmap from demand capture through recognized revenue, with a named owner for every stage.
Build and maintain the cross-functional dependency map across Marketing, Sales, Deal Desk, Legal, Finance, Fund Administration operations, and Customer Experience.
Run decision forums, document decisions, and establish rules of engagement between Sales and Fund Administration for expansion deals.
Partner with Marketing and Sales leadership to define lead capture, scoring, and routing from Marketo into Salesforce.
Define a Salesforce intake path for expansions and drive consistent opportunity creation and forecasting in Salesforce and Gong.
Lead CPQ selection and implementation, and coordinate its hand-off to Ironclad for order forms, approvals, and audit trails.
Sequence migration of live subscriptions to the new model without disrupting active billing cycles.
Drive automated hand-offs from signed contract to booking, Fund Administration onboarding, and billing setup through Workato.
Partner with Billing and Revenue Accounting on subscription flows into Zone Billing and NetSuite, invoicing, collections, and ASC 606 revenue recognition.
Define funnel KPIs and own cutover, rollback, training, and change management, with controls supporting SOX, SOC 1, and SOC 2.

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