Client Partner
New
S
StitchMartech consulting
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6–10 years of experience
- Required Skills
- Client relationship management
Requirements
- Have 6–10 years of experience managing client relationships and driving growth within martech consulting, digital strategy, or marketing technology environments.
- Have experience developing, advising on, or supporting lifecycle and relationship marketing programs.
- Understand customer journeys, segmentation, personalization, and cross-channel engagement across onboarding, retention, loyalty, and reactivation.
- Have a track record of owning a book of business and driving predictable revenue growth within existing accounts.
- Be experienced and confident leading meetings with all levels of marketing organizations.
- Demonstrate financial fluency, including pricing strategy, forecasting accuracy, and margin management.
- Have a strong understanding of martech; Braze experience is preferred.
- Have experience developing and presenting account growth strategies, solution recommendations, and business cases.
- Be able to balance client advocacy with commercial discipline, including judgment around scope, pricing, margin, and contractual commitments.
- Be able to travel up to 25%.
Responsibilities
- Advise clients on marketing, marketing technology, and marketing operations with strategic recommendations.
- Own renewals, expansions, and commercial performance across a book of business, and develop quarterly growth plans.
- Define account business outcomes and connect Stitch’s work to measurable client value.
- Translate client goals into integrated roadmaps across data, creative, strategy, and technology.
- Lead pricing, scoping, and negotiation of Statements of Work with Delivery.
- Build relationships with client stakeholders across marketing, product, data, and technology teams.
- Lead client meetings, QBRs, and onsite sessions with clear agendas, outcomes, and follow-up.
- Monitor client environments for changing needs, risks, and strategic shifts, and drive resolution.
- Coordinate with Delivery and internal partners on project health, resource allocation, margins, and forecasts.
- Share practices and insights to support peer development and improve Client Partner playbooks and sales frameworks.
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