Senior Customer Success Engineer
New
C
CriblData observability and security
Remote - United Kingdom, You may be required to occasionally perform duties outside your standard working hoursFull-TimeSenior
Salary80,400 - 95,000 GBP per year
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Job Details
- Required Skills
- Customer SuccessDistributed Systems
Requirements
- Strong understanding of data observability and security, including SIEM, APM, logging, and metrics.
- Comfort with enterprise software, distributed systems, and cloud environments.
- Ability to diagnose and resolve complex technical challenges and analyze data to identify trends.
- Ability to understand customer business objectives and translate them into product adoption strategies.
- Experience creating and delivering technical content, including presentations, documentation, and live sessions such as webinars.
- Ability to collaborate cross-functionally with product, engineering, sales, marketing, and customer-facing teams.
- Organizational skills to manage multiple priorities and projects.
- Familiarity with customer success platforms such as Gainsight and analytics tools is a plus.
- Experience in scaled customer success or technical account management is a bonus.
- Experience with cloud providers such as AWS, Azure, or GCP is a bonus.
Responsibilities
- Develop and deliver enablement materials to support product adoption and customer business results.
- Provide technical advice and troubleshoot complex customer issues.
- Contribute to webinars, workshops, and educational materials with Customer Advocacy and CX Operations teams.
- Engage strategically with customers to understand business needs and align them with product capabilities.
- Share customer feedback with Product, Engineering, Sales, Marketing, and CX Operations teams.
- Analyze customer behavior and pain points to improve 1:1 and 1:many engagement strategies.
- Identify churn risks and develop customer retention and growth strategies.
- Identify opportunities to use automation and digital tools to improve scaled customer experiences.
- Track and report customer health, adoption, and engagement metrics.
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