T&S Investigator
New
C
ClipboardHealthcare staffing
U.S. (Remote)Full-TimeMiddle
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 3+ years in a customer-facing role; 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
- Required Skills
- ComplianceRisk Management
Requirements
- Resolve customer incidents with empathy and take action.
- Use sound judgment to make difficult decisions, including in ambiguous situations.
- Communicate effectively in writing and verbally with varied audiences.
- Identify potential risks and diffuse situations effectively.
- Demonstrate leadership, motivation, self-direction, and initiative.
- Work independently, stay organized, and pay close attention to detail.
- Make ethical and unbiased decisions.
- Preferred: 3+ years in a customer-facing role.
- Preferred: 3–5 years of experience in clinical practice, Trust & Safety, risk management, compliance, or a related field.
- LVN or RN is a plus.
- Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
Responsibilities
- Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
- Classify incidents, assess severity, and make fair deactivation decisions.
- Develop and implement safety initiatives, tools, and processes to reduce incidents and strengthen platform integrity.
- Develop and recommend clear safety policies.
- Partner with Support, Product, Legal, and other teams to drive safety outcomes.
- Assess safety and compliance risks and design strategies to close gaps and prevent recurrence.
- Monitor and report on safety and compliance metrics, analyze trends, and recommend data-driven improvements.
- Provide internal and external guidance as a subject-matter expert on Trust & Safety policies.
- Improve incident reporting and investigation workflows.
- Communicate with customers and partners to support professional, timely resolutions.
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