Trust & Safety Investigator
1
10a LabsAI Safety, Trust
Fully remote, U.S.-basedContractMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- Data AnalysisCompliance
Requirements
- 2–5 years of experience in trust and safety, fraud, privacy, compliance, or a similarly operational function.
- A track record managing ticket-based workflows against productivity and SLA benchmarks.
- Comfort applying policy frameworks consistently, while still knowing when to escalate.
- A sharp eye for detail, even at high case volumes.
- Pattern-recognition instincts, and the ability to summarize findings clearly for your lead.
- Experience with and willingness to handle difficult or sensitive material as part of the job.
- Familiarity with case management platforms, investigative tooling, and approved AI-assisted workflows.
- Flexibility to move across queues as priorities shift.
Responsibilities
- Work through assigned ticket queues, resolving cases while hitting quality, accuracy, and turnaround targets.
- Chip away at backlog by triaging cases according to urgency and risk, keeping pace with service-level goals.
- Evaluate evidence tied to enforcement reports and apply consistent, policy-aligned actions.
- Investigate flagged activity using internal tooling, documenting your reasoning and outcomes clearly.
- Route ambiguous or high-stakes cases to the right escalation path, backed by clear evidence and context.
- Spot emerging patterns, unusual spikes, or recurring tactics, and surface them to the team.
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