Call Center Manager - SDR Team
New
D
division50Sales development
Workable workplace: remote; Workable locations: Lebanon. EgyptFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English and Arabic.
- Required Skills
- Data AnalysisGoogle Sheets
Requirements
- Experience managing or leading a team of SDRs, sales representatives, or call center agents.
- Experience managing representatives across multiple services, products, or campaigns.
- Strong understanding of call monitoring, performance tracking, and sales activity metrics.
- Experience with calling software, CRM systems, and sales tools.
- Strong working knowledge of Google Sheets and Google Docs.
- Confidence working with datasets and data tools.
- Strong coaching skills and the ability to explain sales processes clearly.
- Excellent spoken and written English and Arabic.
- Organized, analytical, proactive, and comfortable reporting team performance.
Responsibilities
- Onboard new SDRs and help them become productive quickly.
- Train, coach, and develop SDRs through ongoing feedback and call reviews.
- Monitor calls, outreach activity, and performance daily.
- Track team results and send daily reports to management.
- Conduct second-round interviews and help select SDR candidates.
- Manage SDRs working on different services and campaigns, adapting coaching to each one.
- Review datasets and data tools to support accurate targeting, follow-up, and reporting.
- Suggest practical ideas to improve team productivity and results.
- Use calling software and internal tools to manage and monitor SDR activity.
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