Senior Technical Program Manager, Product Development
New
Z
ZendeskSoftware
Listing locations: CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- JiraAgile methodologiesStakeholder managementChange ManagementConfluenceRisk Management
Requirements
- Have prior experience at a software company leading programs within an Engineering organization.
- Have delivered at least three large-scale product or software releases.
- Understand how to translate goals and strategy into executable plans.
- Have experience supporting teams that design and build tools for other developers.
- Be familiar with technical program management tools and agile methodologies, including Jira, Confluence, and Kanban.
- Have experience identifying and quantifying risks, determining their impact, and developing mitigation plans.
- Demonstrate strong facilitation skills and the ability to connect teams across multiple locations and drive decisions.
- Have experience managing multiple global programs simultaneously.
Responsibilities
- Lead multiple concurrent technical programs across Product Development and key partner functions, ensuring end-to-end delivery against milestones, outcomes, and quality bars.
- Partner with key result owners and reporters to develop and drive the OKR narrative, connect supporting programs, and make progress measurable and visible.
- Identify cross-functional dependencies and friction points early and design execution plans that reduce delivery risk.
- Establish program decision-making forums, operating rhythms, and escalation paths, and present clear asks, options, and tradeoffs to senior leaders.
- Manage program scope, critical paths, risks, and change control, ensuring mitigations are in place before issues become delivery blockers.
- Facilitate alignment and decision-making in complex and ambiguous situations through facilitation, influence, and negotiation.
- Synthesize fragmented inputs into clear narratives, business impact framing, and decision-ready updates for senior stakeholders.
- Coach program management peers and partners on planning, execution standards, stakeholder management, and program leadership.
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