Product Manager - Trust & Safety
New
E
EverAIAI companionship
Work From Anywhere: Fully remote. Choose the environment where you do your best workContract
Salary95,000 - 125,000 USD per year
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Job Details
- Languages
- Fully fluent and comfortable in English
- Required Skills
- Machine LearningComplianceA/B testing
Requirements
- Use metrics, A/B tests, product experiments, data deep-dives, or lightweight user research to shape product decisions.
- Assess risks associated with user-generated content, transactions, and interactions, and translate them into policies, tracking, dashboards, and planning.
- Understand content moderation approaches including automation, machine learning, human review, and user reporting.
- Have experience working with Trust & Safety and compliance requirements for a consumer-facing product.
- Work cross-functionally with engineering, legal, operations, and customer support teams.
- Be fully fluent and comfortable in English.
- Be comfortable working with and leveraging AI tools and experimenting with new tools and techniques.
- Be able to test and independently manage discussions with third-party tools and integrations affecting compliance and safety.
- Be comfortable with ambiguity and taking ownership of investigation, execution, and outcomes.
- Be comfortable building products based on uncensored models and content.
Responsibilities
- Translate safety policies, legal requirements, incident findings, and user feedback into product requirements, acceptance criteria, and engineering work.
- Drive safety initiatives from problem definition through implementation, testing, launch, and ongoing improvement.
- Own product improvements to in-house moderation systems, including EverGuard, in partnership with Engineering and AI/ML teams.
- Lead the product lifecycle of third-party safety partnerships, from provider evaluation through implementation, rollout, and performance management.
- Establish dashboards and recurring QA to identify emerging issues and assess safety measures.
- Own adversarial testing of moderation systems and safeguards, tracking findings through remediation, retesting, and closure.
- Establish and run Trust & Safety reviews for new features and material changes to existing features, models, and integrations.
- Coordinate product and engineering responses to significant safety issues with incident management, policy, and user support colleagues.
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