Product Manager - Trust & Safety
New
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EverAIAI companionship
Full Remote - NetherlandsFull-TimeMiddle
Salary95,000 - 125,000 USD per year
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Job Details
- Languages
- Fully fluent and comfortable in English
- Required Skills
- Data AnalysisMachine LearningProduct ManagementA/B testing
Requirements
- Translate trust and safety and compliance requirements into solutions for a consumer-facing product.
- Understand how content moderation and safety requirements interact with product realities on a technology platform.
- Understand approaches to scalable content moderation, including automation, machine learning, human review, and user reporting.
- Assess risks involving user-generated content, transactions, and interactions, and translate them into policies and product measures.
- Use metrics, A/B tests, product experiments, data analysis, or lightweight user research to inform product decisions.
- Work cross-functionally with engineering, legal, operations, and customer support.
- Be fully fluent and comfortable in English.
- Be comfortable working with and experimenting with AI tools.
- Proactively test and manage discussions with third-party tools and integrations related to compliance and safety.
- Be comfortable building products based on uncensored models and content, including reviewing and discussing NSFW material.
- Bonus: legal or compliance education, professional experience or interest in AI, or consumer-facing product experience, particularly in entertainment or gaming.
Responsibilities
- Translate safety policies, legal requirements, incident findings, and user feedback into product requirements, acceptance criteria, and engineering work.
- Drive safety initiatives from problem definition through implementation, testing, launch, and ongoing improvement.
- Own product improvements to in-house moderation systems, including EverGuard, in partnership with Engineering and AI/ML.
- Lead third-party safety partnerships from provider evaluation through implementation, testing, rollout, and performance management.
- Establish dashboards and recurring quality assurance to identify emerging issues and assess safety measures.
- Own red-team and adversarial testing of moderation systems and product safeguards, tracking findings through remediation and retesting.
- Establish trust and safety reviews for new features and material changes to existing features, models, and integrations.
- Coordinate product and engineering responses to significant safety issues with incident management, policy, and user support colleagues.
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