Senior Sales Engineer
New
K
Kontakt.ioHealthcare technology
Remote in USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5 years in Solutions Engineering, Pre-sales, or a similar customer-facing technical role (strong candidates with 1-3 years and relevant healthcare exposure will be considered).
- Required Skills
- AWSPythonRESTful APIsServiceNowDatabricks
Requirements
- Have 5 years in Solutions Engineering, Pre-sales, or a similar customer-facing technical role; candidates with 1-3 years and relevant healthcare exposure will also be considered.
- Explain complex technology in plain language and work credibly with executives and clinicians.
- Discuss SaaS architecture, REST APIs, cloud infrastructure (AWS preferred), and security basics in real time.
- Have working knowledge of data lakehouse concepts, including Databricks, Snowflake, Delta/Iceberg, and how real-time event data is landed, modeled, and exposed for analytics.
- Be familiar with healthcare integration patterns and standards, including HL7 v2 (ADT, ORU, nurse call/alerting feeds), FHIR, interface engines, and Epic and ServiceNow integrations.
- Use AI tools in daily work and show curiosity about how AI and ML can improve the product and customer conversations.
- Have hands-on experience with technical demos, pilots, PoCs, and solution validation.
- Have scripting ability in Python, JavaScript, or similar.
- Have a bachelor's degree in Engineering, Computer Science, or a related field, or equivalent experience.
- Preferred: experience with patient flow, capacity management, bed management, or similar clinical operations applications, or ability to interface with a clinical audience.
- Preferred: prior Epic (Bridges, Interconnect, Clarity, or Caboodle) or other EHR integration experience; familiarity with RTLS, BLE, WiFi, or other location technologies.
- Preferred: networking, IT infrastructure, or hospital IT security review experience; Docker, relational databases, or cloud-native architectures; and experience supporting enterprise healthcare sales teams.
- Travel approximately 40% for onsite customer visits, pilots, and go-lives.
Responsibilities
- Partner with Sales to qualify opportunities, scope solutions, build proposals, and design implementation approaches.
- Lead discovery sessions with clinical, operational, and IT stakeholders to uncover challenges and map them to the platform, focusing on patient flow and care operations.
- Deliver demos, solution presentations, and PoCs that connect the technology to clinical and financial outcomes.
- Answer technical questions on sales calls about data architecture, APIs, security, and integrations, and follow up with written answers for RFPs, security questionnaires, and architecture reviews.
- Design integration approaches with hospital systems such as Epic, other EHRs, ServiceNow, and nurse call and other HL7-based systems.
- Design RTLS and location-based solutions using Kontakt.io and partner infrastructure.
- Create technical documentation, statements of work, and solution designs.
- Use AI tools for research, demo and PoC preparation, proposal drafting, and call follow-up, and share effective practices with the team.
- Bring customer feedback to Product Management to shape roadmap priorities.
- Deliver onboarding and training for internal teams, partners, and customers.
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