ServiceNow Lead Engineer - ITOM
New
N
NewRocketServiceNow consulting
Remote - IndiaFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM.
- Required Skills
- RESTful APIs
Requirements
- Have 5+ years of experience supporting ServiceNow implementation, administration, configuration, and/or development in ITOM.
- Have experience integrating ServiceNow with other systems or platforms using MID Servers and cloud-to-cloud connections.
- Have experience with web services integration using SOAP or REST and bi-directional automated integrations between systems.
- Have experience with data extraction technologies such as JDBC or ODBC, or ETL integrations.
- Know ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Be able to create technical design documents and user documentation.
- Have a four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Be willing and able to continue education within the ServiceNow platform and complete competency certifications and module accreditations.
- ITIL Foundation and ServiceNow CSA and CAD certifications are preferred.
Responsibilities
- Gather systems requirements for ITOM from end users, IT teams, and key stakeholders.
- Guide customers in understanding technical solutions for their business requirements.
- Customize ServiceNow applications and facilitate the rollout of new applications and modules.
- Configure application UI, workflows, work orders, transfer orders, inventory, and technician locations.
- Mentor project crew members through peer reviews and technical guidance.
- Reflect impact assessment rules in service maps and validate them with technical SMEs and stakeholders.
- Participate in user acceptance testing of maps, impact rules, and event management work.
- Promote update sets and data across applicable ServiceNow environments.
- Remediate production incidents related to this scope and maintain operational documentation and SOPs.
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