Senior Developer + AI-Enabled Technical Support

AgentCRM and MarTech

Full-Time Remote (LATAM only), 9 AM–5 PM CST; sync with USA teamFull-TimeSenior

Salary not disclosed

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Job Details

Languages: Advanced Level of English (native like)
Experience: 3+ years in technical support, web development, or automation (or equivalent demonstrated project experience).
Required Skills: Node.jsGitHTMLCSSJavascriptMongoDBTypeScriptNext.jsReactRESTful APIs

Have 3+ years of experience in technical support, web development, or automation, or equivalent demonstrated project experience.
Bring advanced knowledge of JavaScript/TypeScript, HTML/CSS, React/Next.js, and Node.js.
Be able to navigate existing codebases and implement well-scoped changes.
Have experience with browser DevTools, diagnosing network and console errors, REST APIs, JSON, webhooks, authentication basics, and third-party integrations.
Be familiar with Git workflows, including branches and pull requests, and basic automated testing.
Be familiar with terminal/Linux commands, application logs, and safe MongoDB querying practices.
Have advanced-level English.
Hands-on experience with ActiveCampaign, Calendly, Nylas, AirCall, or read.ai is a plus.

Investigate user issues and fix bugs across CRMs, including fields, filters, lists, tags, permissions, and dashboard reporting.
Maintain assessment tools, landing page forms, web pages, apps, and Google server resources.
Build features, deliver small fixes, and make well-scoped improvements under technical direction.
Diagnose email, SMS, and calendar integrations across the team's tools.
Use AI tools to research, debug, and draft code, and independently verify their outputs.
Integrate Claude connectors into workflows, agents, harnesses, and artifacts supporting marketing leadership and the Investor Relations team.
Verify UTM tracking, CRM tags, automated email triggers, and tracking of field activities.
Conduct structured daily hand-offs with the IT Leader and provide status updates and user support.
Work in test environments first, protect client credentials and data, obtain authorization before production changes, and escalate security risks and outages.

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