Client Services Intake and Dispatch Coordinator
New
R
Rytech RestorationProperty restoration
Workable workplace: remote; Workable locations: Kennesaw, Georgia, United States, 11-am 8pm ESTFull-TimeJunior
Salary17 - 19 USD per hour
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Job Details
- Experience
- 1 or more years of customer service, dispatch, or administrative experience
- Required Skills
- Customer serviceData entryCRM
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service, dispatch, or administrative experience.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy in data entry and documentation.
- Ability to manage multiple priorities in a fast-paced, high-volume environment.
- Comfort navigating multiple software systems and email platforms at the same time.
- Experience in restoration, insurance claims, dispatch, or call center operations is preferred.
- Familiarity with CRM or job management platforms is preferred.
- Experience handling escalations or service recovery situations is preferred.
Responsibilities
- Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations.
- Assign and dispatch service requests to technicians via email and internal platforms.
- Enter and update assignments, notes, and scheduling details across multiple systems.
- Track job status and provide timely updates on inspection schedules and completion milestones.
- Follow up on assignments, including delays, rejections, or missing information.
- Communicate with technicians, vendors, customers, and internal teammates throughout each job.
- Maintain detailed, organized documentation for team visibility.
- Identify workflow gaps or inefficiencies and flag them for improvement.
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