Dynamics 365 CRM Functional Consultant
J
JobgetherCRM consulting
GermanyContractSenior
Salary not disclosed
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Job Details
- Languages
- Fluent German; fluent English.
- Experience
- Approximately 6–7 years of relevant experience
- Required Skills
- Microsoft DynamicsStakeholder management
Requirements
- Approximately 6–7 years of relevant experience delivering Microsoft Dynamics 365 Customer Engagement or Microsoft Dynamics CRM projects as a functional consultant or business analyst.
- Strong functional knowledge of Dynamics 365 Customer Engagement, particularly the Sales module, Customer Service module, or both.
- Experience conducting business discovery, requirements-gathering workshops, process analysis, and fit-gap assessments.
- Documented deliverables from previous work that can be presented as evidence.
- Ability to translate business requirements into target processes, functional specifications, and practical solution designs.
- Understanding of standard Dynamics 365 functionality, customization needs, and when business-process changes are appropriate.
- Fluent German, including the ability to facilitate workshops, discuss complex requirements, challenge assumptions, and produce professional functional documentation.
- Fluent English for programme updates, communicating risks, presenting recommendations, and collaborating with international delivery teams.
- Experience supporting user acceptance testing, business validation, sign-off processes, and transition to live CRM operations.
- Able to work independently in a fully remote environment and manage priorities across distributed teams.
- Based in the UK or Europe, with the legal right to work in the relevant country and the ability to undertake a remote contract engagement.
Responsibilities
- Lead discovery workshops with German-speaking business stakeholders to understand objectives, challenges, user needs, and existing CRM processes.
- Assess workflows and identify opportunities to improve efficiency, customer engagement, and process consistency through Dynamics 365 Customer Engagement.
- Conduct fit-gap assessments to distinguish standard configuration, customization, and business-process changes.
- Translate business requirements into functional specifications, target-state processes, and solution designs for delivery teams.
- Present and validate proposed solutions with stakeholders, explaining functional trade-offs and confirming requirements.
- Document requirements, process flows, functional designs, and implementation decisions for technical and delivery teams.
- Support user acceptance testing, coordinate business feedback, help resolve functional issues, and guide solution sign-off.
- Assist business users during the transition to live operations and support adoption of the implemented CRM solutions.
- Communicate findings, risks, dependencies, recommendations, and solution options in English to programme leadership and stakeholders.
- Collaborate remotely with distributed business and technical teams throughout the project lifecycle.
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