Project Manager - Optimization Services
New
R
RDADigital consultancy
Remote within the United States., EST business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years of project management or project coordination experience in a software services environment.
- Required Skills
- Project ManagementJiraBudget managementAsanaServiceNow
Requirements
- Have 2–4 years of project management or project coordination experience in a software services environment.
- Demonstrate the ability to manage scope, schedule, and budget across multiple concurrent workstreams or clients.
- Have working knowledge of project management or ticketing tools such as Jira, Smartsheet, Asana, or ServiceNow.
- Bring strong organizational skills and attention to detail when managing several smaller engagements.
- Have clear, professional written and verbal communication skills for client-facing and internal reporting.
- Hold a bachelor's degree in Business, Computer Science, Information Systems, or a related field, or have equivalent practical experience.
- Exposure to AI-enabled tools or workflows in software delivery or support is helpful but not required.
- Experience in a formal PMO structure alongside Sales/Account teams is helpful.
Responsibilities
- Manage a portfolio of Optimization Services and maintenance/support engagements for existing clients.
- Use intake and prioritization processes to align requests, tickets, and mini-projects with contracted scope, hours, or retainer terms.
- Develop and maintain schedules across concurrent workstreams, including sprints, release calendars, and maintenance windows.
- Track utilization and burn rate against retainer or block-hours agreements, and flag overages or underutilization.
- Maintain risk and issue logs and escalate issues to the Senior Project Manager or Director when needed.
- Coordinate developers, designers, and QA resources supporting multiple clients.
- Run client status calls and provide reporting on work-order status, hours utilization, and upcoming priorities.
- Maintain work-order logs, hours tracking, meeting notes, and status reports.
- Support client check-ins and quarterly business reviews led by senior team members.
- Route potential expansion or improvement opportunities and relevant account context to PMO and Sales/Account teams.
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