Direct Sales Program Manager

Vyve BroadbandTelecommunications broadband

Source API remote eligibility restrictions: United StatesFull-TimeManager

SalaryTBD Base Salary + Performance-Based Commission/Incentive (Target OTE: TBD)

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Job Details

Experience: 2+ years of experience in program management, Direct sales operations, channel management, business operations, telecommunications, or a related field.
Required Skills: Microsoft Office SuiteChange ManagementProcess improvement

Bachelor’s degree in Business, Sales, Marketing, Operations, Project Management, or a related field, or equivalent professional experience.
2+ years of experience in program management, Direct sales operations, channel management, business operations, telecommunications, or a related field.
Ability to coordinate multiple initiatives involving cross-functional stakeholders.
Strong analytical, organizational, and reporting capabilities.
Ability to translate business objectives into structured plans, processes, and measurable deliverables.
Excellent written and verbal communication, presentation, and relationship-management skills.
Experience coordinating issue resolution across multiple departments.
Strong attention to detail and ability to manage competing priorities.
Proficiency with Microsoft Office Suite, CRM platforms, and business/sales reporting tools.
Ability to travel as required to support Direct Sales programs and market initiatives.
Valid Driver’s License.
Experience supporting reseller, channel, referral, or indirect sales programs is preferred.

Coordinate the planning, implementation, and ongoing management of Direct Sales programs and initiatives.
Support D2D, D2D reseller, MDU, EMA/NEMA, and other customer acquisition programs.
Coordinate reseller onboarding, market launches, training requirements, system access, and ongoing program support.
Develop and maintain reporting; track sales activity, connects, cancellations, conversion, ARPU, productivity, and other key performance indicators.
Analyze program results and prepare updates, executive summaries, business reviews, and recommendations for Direct Sales leadership.
Coordinate Direct Sales activities associated with MDU, EMA, and NEMA programs and agreements.
Liaise with internal departments to coordinate program requirements, market readiness, deliverables, and issue follow-up.
Develop and maintain standard operating procedures, program guidelines, job aids, and other operational documentation.
Coordinate complex customer, reseller, and program-related escalations and track action items through resolution.
Support adherence to Direct Sales policies, processes, contractual requirements, and sales quality standards.

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