Business Analyst
C
Constellation Financial SoftwareFinancial software
Source API remote eligibility restrictions: Canada, Availability during core business hours required; occasional flexibility needed to accommodate clients in varying time zonesFull-TimeMiddle
Salary82,800 - 101,200 CAD per year
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Job Details
- Experience
- 4+ years of hands-on experience as a Business Analyst in a software product or SaaS environment
- Required Skills
- AgileBusiness AnalysisData Analysis
Requirements
- Have 4+ years of hands-on Business Analyst experience in a software product or SaaS environment.
- Demonstrate proficiency in requirements elicitation, including interviews, JAD sessions, prototyping, surveys, and observation.
- Produce clear, complete, unambiguous, independently verifiable BRDs, Functional Specifications, Use Cases, User Stories, and acceptance criteria.
- Have experience with gap analysis, root-cause analysis, and options analysis, including documenting trade-offs and recommendations.
- Understand the SDLC and have experience with Agile (Scrum/Kanban) and waterfall delivery models.
- Have proven UAT experience, including writing test scenarios, coordinating testing cycles, tracking defects, and obtaining sign-off.
- Have experience with data analysis and requirements related to integrations, data migration, or reporting.
- Hold a CBAP, PMI-PBA, or equivalent BA certification.
- Have experience in a billable professional services or consulting delivery model.
- Maintain a professional, distraction-free remote workspace with reliable high-speed internet.
- Be available during core business hours and occasionally accommodate clients in varying time zones.
- Be willing to travel occasionally to client sites or company events, estimated under 10%.
Responsibilities
- Lead structured virtual requirements-gathering sessions with client stakeholders.
- Elicit, document, and validate business requirements using interviews, workshops, observation, surveys, and document analysis.
- Produce BRDs, Functional Specifications, Use Cases, User Stories with acceptance criteria, process flow diagrams, and data mapping documents.
- Analyze current-state and future-state processes, identify gaps, and recommend solutions within the product framework.
- Plan and facilitate UAT, develop test scenarios, track defects, and validate delivered solutions against documented requirements.
- Manage engagement scope and identify and escalate scope creep with documented impact assessments.
- Serve as the primary client liaison during assigned project phases and present findings, recommendations, and solution designs.
- Triage client support tickets and diagnose whether issues involve configuration, training, or product defects.
- Document ticket resolutions and contribute to the internal knowledge base.
- Identify support-request patterns and share product improvement or training opportunities with product and customer success teams.
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