Hospital Call Center Scheduler

Lifepoint HealthHealthcare scheduling

Must live in the United States.Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: Two years of related experience in medical setting, or one year of previous healthcare call center or customer service experience, or 3 or more years of call center experience.
Required Skills: Microsoft ExcelCustomer servicePowerPointData entry

High School Diploma or GED required.
Associate degree or bachelor’s degree preferred.
Two years of related experience in a medical setting, or one year of healthcare call center or customer service experience, or at least three years of call center experience.
Basic healthcare knowledge required.
Proficient user knowledge of Windows Office programs, including Word, Excel, and PowerPoint.
Ability to learn specialized computer applications.
Ability to multitask across several computer applications while holding a conversation with a client.
Excellent attention to detail and data entry accuracy.
Ability to adapt quickly to a new business environment.
Must be able to work in a remote team environment.
Preferred ability to type at least 25 WPM.
Internet download speed of 100 Mbps and upload speed of 20 Mbps required.

Answer inbound patient scheduling calls in line with department service level goals.
Schedule, reschedule, and cancel primary care appointments according to practice protocols.
Collect and enter patient demographic and insurance information accurately.
Use professional communication and listening skills to assist patients with scheduling needs.
De-escalate dissatisfied patients and escalate problems to management.
Navigate multiple software systems using dual monitors.
Maintain accurate, up-to-date information in the documentation system.
Protect account confidentiality and provide customer service to clients.
Assist with other projects as assigned by management.

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