Software Developer (Technical Support)

Perseus Payments Inc.Payments software

Remote — Canada (Greater St. John’s Area, Newfoundland), Monday–Friday, 8:00 AM – 5:00 PM CTFull-TimeMiddle

Salary67,500 - 82,500 CAD per year

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Job Details

Experience: 3+ years of experience in a technical support, software development with direct exposure to production systems.
Required Skills: SQLMicrosoft SQL ServerC#.NET

Have 3+ years of experience in technical support or software development with direct exposure to production systems.
Be comfortable reading and navigating a production C# and .NET codebase to understand application logic, trace bugs, and make minor fixes.
Have strong SQL query-writing skills for complex relational schemas, including SQL Server or Azure SQL.
Have hands-on experience with Azure SQL, Azure Service Bus, Azure App Services, Azure Functions, and Azure Application Insights.
Be able to triage production incidents, distinguish symptoms from root causes, and drive issues to resolution under time pressure.
Communicate clearly and professionally in writing and verbally with nontechnical users and engineering peers.
Be comfortable analyzing structured logs, tracing request flows, and correlating events across services.
Be available for Monday–Friday, 8:00 AM – 5:00 PM CT working hours and after-hours support when required.

Monitor production environments for anomalies in payment processing, settlements, and integrations during core business hours.
Triage dealer and internal support requests, classify severity, reproduce issues, identify root causes, and communicate status and ETAs.
Investigate production issues using Datadog logs, Azure Application Insights, and SQL queries.
Serve as the primary contact for dealers experiencing payment, terminal, or settlement issues.
Write and execute diagnostic SQL queries to validate data integrity, trace transaction lifecycles, and identify anomalies.
Coordinate with the payment processor support team on payment gateway issues.
Document resolved issues, workarounds, and root causes in the team knowledge base.
Escalate recurring and systemic bugs to engineering with reproduction steps and impact assessments.
Participate in post-incident reviews and contribute to runbooks and incident response playbooks.
Fix, test, and deploy code or configuration changes for straightforward issues.

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