Customer Service Representative (German Speaker)
N
Nordic RecruitersCustomer support
Source API remote eligibility restrictions: PortugalFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent in German (C2) and comfortable communicating in English (minimum B2).
- Required Skills
- Customer service
Requirements
- Be a native or fluent German speaker at C2 level.
- Communicate in English at a minimum B2 level.
- Have strong verbal and written skills across phone, email, and chat channels.
- Be comfortable learning new software quickly.
- Be able to troubleshoot common queries.
- Be detail-oriented and organized.
- Adapt to a fast-evolving support environment and work under pressure.
- Previous customer service experience is a plus.
Responsibilities
- Respond to inquiries and service requests by phone, email, chat, and social media.
- Provide customers with clear, polite, and accurate information.
- Build positive customer relationships by resolving issues quickly.
- Help ensure customer satisfaction and engagement.
- Follow established procedures and collaborate with the team.
- Escalate issues when needed.
- Identify recurring challenges and propose improvements to service standards and processes.
- Manage multiple tasks in a fast-paced environment.
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