Director of Operational & Quality Excellence
New
P
PHILHealth tech
Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeDirector
Salary$170K - $180K; $170K – $180K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 10+ years in operational quality, quality engineering, operational excellence, or process improvement; 5+ years leading and building a team or function.
- Required Skills
- Artificial IntelligenceProcess improvement
Requirements
- Bring 10+ years of experience in operational quality, quality engineering, operational excellence, or process improvement.
- Have experience in a complex, high-volume environment.
- Have 5+ years of experience leading and building a team or function.
- Have hands-on experience deploying AI, LLM, or automation tools to solve a quality or operational problem, and be able to describe the tools and results.
- Have experience shifting work from manual, after-the-fact review to controls embedded in systems.
- Have experience partnering with Engineering on test automation, release validation, or defect prevention.
- Demonstrate cross-team results without direct authority, including root cause analyses that led to documented fixes.
- Originate work, escalate early with a proposed path forward, and present data-driven narratives to senior leaders.
- Nice to have: experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations.
- Nice to have: experience leading tenured subject-matter experts through a change in how they work.
- Nice to have: experience reporting quality performance to external clients.
Responsibilities
- Define and run a roadmap to move quality from manual audits to automated, real-time controls, including AI monitoring that flags error signals.
- Own quality for operational workflows and the supporting platform, including test automation and release validation.
- Partner with Engineering and Product on quality systems and controls.
- Standardize workflows, documentation, and tooling across patient support, pharmacist, and pharmacy technician teams.
- Embed controls where operational work happens.
- Run an escalation framework that assigns each quality issue an owner, a date, and a path forward.
- Hold partner leaders accountable for resolving quality issues.
- Lead the audit, analysis, and quality engineering team through a change in how it works.
- Provide leadership with real-time visibility into error rates and their drivers.
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