Enterprise Relationship Manager
New
B
BlackCloakCybersecurity and privacy
Listing location: United States; Workplace type: Remote; Structured job location: United StatesFull-TimeManager
Salary90,000 - 100,000 USD per year
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Job Details
- Experience
- 2+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
- Required Skills
- CybersecurityData AnalysisCustomer SuccessAccount Management
Requirements
- Bachelor’s degree in a relevant field; an advanced degree is a plus.
- 2+ years of experience in a customer success or account management role, ideally focused on enterprise clients.
- Familiarity with cybersecurity and privacy concepts, and interest in learning more.
- Clear, confident communication, including presenting to senior F500 stakeholders.
- Ability to gather and interpret data and information to support client success.
- Familiarity with AI tools and curiosity about using them to draft content and analyze account data.
- Motivation to deliver results and ability to work with some independence.
- Strong organizational and time management skills.
- Willingness to travel to meet with clients when necessary.
Responsibilities
- Manage a portfolio of enterprise clients as the main point of contact, building relationships with sponsors, champions, enrolled executives, and families.
- Own retention and adoption results, including NRR, logo retention, enrollment, onboarding, and utilization.
- Partner with Sales to onboard new clients and enroll members quickly.
- Monitor account health and adoption, and intervene early when accounts show signs of risk.
- Analyze utilization and account data to identify trends, measure impact, and prepare account review narratives.
- Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content.
- Coordinate trainings and work with internal teams to resolve client issues.
- Identify opportunities to expand program coverage and partner with Sales to pursue them.
- Maintain account records and contribute to portfolio health reviews and forecasting.
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