Admissions Support Representative
New
J
JobgetherEducation admissions
Based in the United StatesFull-TimeSenior
Salary22.5 - 33 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least five years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field.
- Required Skills
- Microsoft ExcelCustomer serviceRelationship managementCRM
Requirements
- High school diploma or GED.
- At least five years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field.
- Beginner-level proficiency with standard software, including Microsoft Word and Excel, and ability to learn additional computer systems.
- Strong customer service skills and ability to build relationships and tailor solutions to individual needs.
- Effective communication across multiple channels and ability to adapt messages to diverse audiences.
- Good listening, reasoning, problem-solving, and decision-making skills.
- Strong organization skills and ability to maintain accurate records, meet deadlines, and manage multiple tasks.
- Ability to understand and apply relevant information, policies, and data.
- Professional judgment and ability to maintain confidentiality when handling sensitive information.
- Ability to work independently within structured guidelines and collaborate with colleagues and stakeholders.
- Ability to use computers and related hardware and software to process transactions, enter data, and maintain documents.
- Ability to meet the minimum technical requirements for remote work.
- Preferred: Bachelor’s degree in business, finance, marketing, or a related field.
Responsibilities
- Provide admissions information and assess prospective applicants’ eligibility according to established criteria.
- Conduct virtual interviews with prospective students under established guidelines.
- Engage or re-engage prospective students, schedule appointments, and provide customer service.
- Conduct outreach by phone, text, and email, including appointment follow-ups.
- Manage recruitment activities and maintain detailed records in the CRM system.
- Meet established expectations for appointments, interviews, admissions support, and student referrals.
- Follow federal financial aid policies and authorized enrollment procedures.
- Prepare and submit required admissions documents accurately and on time.
- Coordinate recruitment efforts with campus admissions teams and direct students to the online catalog when appropriate.
- Protect confidential student information and records.
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