Medical Biller/Claims Processing - Patient Support Representative

New
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IQVIAHealthcare billing
Open to Remote USContract
Salary23 USD per hour
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Job Details

Required Skills
Microsoft ExcelCustomer serviceHIPAA

Requirements

  • High school diploma or equivalent.
  • Completion of a medical billing program, a medical billing degree, or a certified medical billing license.
  • Experience in claim processing.
  • Ability to interpret EOBs.
  • Insurance verification experience.
  • Experience with payment postings.
  • Call center or customer service experience, including inbound and outbound calls.
  • Revenue cycle experience preferred.
  • Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams, preferred.
  • Experience with secondary and tertiary billing preferred.
  • Familiarity with complex insurance scenarios preferred.
  • Experience with multi-layered billing processes preferred.

Responsibilities

  • Receive medical claims from healthcare providers or patients and ensure required supporting documentation is provided.
  • Interpret Explanation of Benefits (EOB) and CMS-1500 forms.
  • Evaluate claims against program-specific business rules to determine approval or rejection.
  • Respond to customer inquiries by phone, email, fax, or other communication channels.
  • Identify operational challenges and recommend solutions to management.
  • Adhere to HIPAA guidelines and prioritize daily tasks.
  • Meet daily productivity and quota expectations while working 40 hours per week under moderate supervision.
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23 USD per hour
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