Patient Accounts Representative
New
C
Community Health SystemsHealthcare billing
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-2 years of experience in patient accounts, medical billing, insurance verification, or customer service in a healthcare setting required; 1-3 years of experience in a call center work environment preferred
- Required Skills
- Microsoft OfficeHIPAA
Requirements
- High school diploma or GED required.
- 1-2 years of experience in patient accounts, medical billing, insurance verification, or customer service in a healthcare setting required.
- Knowledge of medical billing, insurance claims, and patient financial services.
- Proficiency in payment processing, account reconciliation, and financial transactions.
- Ability to review patient accounts for accuracy and compliance, with strong attention to detail.
- Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word, and healthcare billing software.
- Strong problem-solving and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Associate degree in Business, Healthcare Administration, Medical Billing, or a related field preferred.
- 1-3 years of call center experience preferred.
- Experience with Athena software, electronic health records (EHR), and insurance billing systems preferred.
Responsibilities
- Respond to patient inquiries about account balances, billing statements, and insurance claims, resolving them within two business days.
- Process and post credit card payments daily in accordance with company policies and financial controls.
- Verify and update insurance coverage, confirm patient-provided information, and set claims for rebilling in Athena.
- Establish patient payment arrangements in accordance with organizational policies and guidelines.
- Process mail and correspondence, handling account-related documents within two business days.
- Close daily and monthly payment and deposit batches and reconcile them accurately.
- Log inbound and outbound calls in the ticketing system and document patient interactions.
- Collaborate with billing, revenue cycle, and insurance verification teams to resolve patient account concerns.
- Assist with financial assistance applications and payment plan inquiries based on eligibility criteria.
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