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Certified Medical Assistant - Remote Primary Care Coordinator

Certified Medical Assistant - Remote Primary Care Coordinator

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Pine Park HealthGeriatric primary care
United States, Monday–Friday 10:00 am–7:00pm PSTFull-TimeJunior
Salary not disclosed
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Job Details

Experience
2+ years of direct patient care experience in a clinical setting

Requirements

  • Bring 2+ years of direct patient care experience in a clinical setting, such as Medical Assistant, LVN/LPN, CNA, Phlebotomist, or Patient Care Technician.
  • Have experience in healthcare coordination, patient services, or clinical operations.
  • Demonstrate strong triage and prioritization skills in high-volume, real-time environments.
  • Be proficient with EMR/EHR systems and healthcare technology platforms.
  • Be able to communicate with patients, families, physicians, and facility leadership.
  • Be self-directed and accountable, with the ability to work independently in a remote setting.
  • Be available for approximately 5 overnight and/or weekend on-call shifts per rotation.
  • Have reliable high-speed internet and a dedicated, HIPAA-compliant workspace.
  • Maintain good standing with OIG, CMS, and Federal Health Care Programs, with no exclusions or debarments.
  • Geriatric, Medicare Advantage, or value-based care experience is strongly preferred.

Responsibilities

  • Serve as the primary point of contact for patients, families, facility partners, and providers across an assigned patient panel.
  • Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time.
  • Maintain accurate, compliant patient documentation within the EMR system.
  • Manage appointment scheduling, follow-up care, and interdisciplinary communication.
  • Lead new patient onboarding and ensure each patient is contacted and scheduled within 24 hours of enrollment.
  • Participate in the after-hours on-call rotation to support continuity of care.
  • Contribute to quality improvement initiatives and operational efficiency projects.
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