remoote.app

Work from anywhere. Start here.

Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Home
Jobs
Senior IT Clinical Service Desk Associate

Senior IT Clinical Service Desk Associate

New
N
NTT DATA ServicesHealthcare IT
United StatesFull-TimeSenior
SalaryThe starting pay range for this remote role is $37,944 - $62,000.
Apply NowOpens the employer's application page
More jobs in this role

Job Details

Languages
English language skills (both verbally and in writing)
Experience
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education); minimum of 1 year of technical troubleshooting experience

Requirements

  • Have a minimum of 4 years of service desk/helpdesk experience, or an equivalent combination of education and technical troubleshooting experience.
  • Have a minimum of 1 year of technical troubleshooting experience.
  • Have a high school diploma or equivalent.
  • Be shift-flexible; night, weekend, and/or holiday work is required, and account-specific training takes place during day-shift hours.
  • Maintain a quiet, private workspace with high-speed, wired internet.
  • Have a working cell phone for manager communication and Two-Factor Authentication.
  • Be able to read text on computer screens for the duration of the shift.
  • Be able to remain at the designated workspace and in the phone queue for 8 to 10 hours with scheduled breaks.
  • Be able to lift up to 25 lbs. if needed for equipment setup.
  • Be available for travel up to 10% of the time, if required.
  • Have proficient typing and English language skills, verbally and in writing.
  • Be interested in direct staff employment; 1099 or corp-to-corp contractors will not be considered.

Responsibilities

  • Respond to incoming service desk calls from healthcare customers about clinical aspects of applications such as Epic, Cerner, McKesson, and Meditech.
  • Address workflow issues, application errors, user access, and functionality issues.
  • Track and document incident details and comments.
  • Close or escalate incident tickets and related issues in a timely manner.
  • Drive incident resolution on a 24/7 desk.
  • Remain at the designated workspace and in the phone queue for an 8-to-10-hour period with scheduled breaks.
View Full Description & ApplyYou'll be redirected to the employer's site

Related Articles

Asynchronous Remote Jobs: Check the Role, Not the Label

Asynchronous communication lets people contribute without being online together. It does not remove required meetings, support coverage, deadlines or hiring restrictions. If you are a developer outside the US, check those conditions before spending time on an application: a role can suit your skills and still require hours you cannot work.

Read more

Crowdtesting Jobs: From Signup to First Payment

Joining a crowdtesting network is not the same as getting a job or guaranteed income. For applicants outside the US, the useful question is whether your location, skills, devices and payment access can turn accepted testing work into money you actually receive. Check that path before spending hours qualifying or buying equipment.

Read more

Remote Procurement Jobs Outside the US: Which Work Fits?

Purchase orders, supplier follow-ups and contract negotiations can all appear under a procurement title, but they ask for different experience. If you work in purchasing, inventory or accounts payable outside the US, start with the decisions you can already support or own. Then check whether the employer can hire where you live and whether its supplier hours work for you.

Read more
The starting pay range for this remote role is $37,944 - $62,000.
Apply Now