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Clinical Service Desk Helpdesk

Clinical Service Desk Helpdesk

New
N
NTT DATAHealthcare IT
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary37,944 - 62,000 USD per year
Apply NowOpens the employer's application page
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Job Details

Languages
Proficient typing and English language skills (both verbally and in writing)
Experience
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education); Minimum of 1 year of technical troubleshooting experience

Requirements

  • Have at least 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
  • Have at least 1 year of technical troubleshooting experience.
  • Have a high school diploma or equivalent.
  • Be shift flexible; night, weekend, and/or holiday work is required.
  • Be proficient in typing and English, both verbally and in writing.
  • Maintain a quiet, private workspace with high-speed, wired internet.
  • Remain at a designated workspace and in the phone queue for an 8-to-10-hour period, with scheduled breaks.
  • Be able to read text on computer screens for the duration of the shift.
  • Have a working cell phone for manager communication and two-factor authentication.
  • Travel up to 10% of the time if required.
  • Lift up to 25 lbs. if needed for equipment setup.

Responsibilities

  • Respond to inbound calls from healthcare customers about clinical aspects of applications such as Epic, Cerner, McKesson, and Meditech.
  • Address workflow issues, application errors, user access, and functionality issues.
  • Track and document appropriate comments on incident tickets.
  • Close or escalate incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 service desk.
View Full Description & ApplyYou'll be redirected to the employer's site

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37,944 - 62,000 USD per year
Apply Now