Client Engagement Lead

New

VeryTechnology consulting

CanadaFull-TimeLead

SalaryBase Compensation: $108,750 – $131,250 CAD, commensurate with experience. Variable Compensation: Up to 20% performance bonus in year one

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Job Details

Experience: 5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company; 3+ years in a consultancy or client services environment strongly preferred.
Required Skills: AgileEmbedded SystemsIoTClient relationship management

Have a Bachelor's degree in Engineering or equivalent hands-on experience.
Have worked as a practicing engineer earlier in your career.
Bring technical fluency to earn engineering teams’ respect and translate client needs into actionable scope.
Have 5+ years of experience in client services, technical program management, or a delivery-facing role at a technology consulting or product company.
Demonstrate experience owning client relationships, not just supporting them.
Be able to write and negotiate Statements of Work independently.
Have experience managing project budgets and financial indicators.
Communicate effectively in writing, verbally, and in person; present to executives and lead difficult conversations.
Experience with IoT, connected hardware, or complex technical product development is strongly preferred.
Background in electronics hardware, firmware, or embedded systems product development is strongly preferred.
Direct experience working with contract manufacturers is strongly preferred.
Pre-sales or solutions engineering experience is strongly preferred.
Three or more years in a consultancy or client services environment is strongly preferred.
Be able to travel within the US as needed for client engagements.

Own 1–3 active client relationships and ensure engagements deliver business value and remain healthy and profitable.
Maintain client trust, understand stakeholders’ businesses, and align client expectations with what Very can deliver.
Escalate issues early with recommendations.
Monitor engagement profitability, margin, burn, and risk.
Write and negotiate Statements of Work for new phases and follow-on engagements.
Identify account expansion opportunities and participate in sales for new opportunities.
Manage engagement scope, schedule, quality, and delivery health.
Run standups, sprint planning, and milestone reviews on smaller engagements.
Partner with project managers on larger engagements, focusing on steering, scope management, and client strategy.
Coach team members on client communication, expectation management, and escalation.

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