Customer Technical Architect
L
LogicMonitorIT observability
This position is open to remote employees in the U.S. - with the flexibility to work out of your home office full-time.Full-TimeSenior
Salary114,765 - 135,000 USD per year
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Job Details
- Languages
- Superior oral and written communication skills in English
- Experience
- 6+ years experience required in a similar technical role
- Required Skills
- Software DevelopmentDevOps
Requirements
- Have a bachelor's degree or equivalent practical experience.
- Have 6+ years of experience in a similar technical role.
- Bring significant experience in IT infrastructure and/or software development, including areas such as compute, storage, databases, networking, application services, big data, or distributed computing.
- Have experience with virtualization or cloud-native architectures, containerization, observability, and DevOps.
- Understand systems, information, and data flows within enterprise environments.
- Have experience working with and delivering API-based solutions.
- Have significant experience in Linux and/or Windows/network administration and operations.
- Bring experience with relevant technologies including virtualization, storage, load balancers, WMI, PerfMon, JDBC, SNMP, SMTP, JMX, web servers, Active Directory, databases, and scripting.
- Have strong technical writing skills and excellent troubleshooting instincts.
- Have public speaking and presentation skills.
- Be willing to travel to deliver onsite training and evangelism.
- Have experience working effectively as part of a distributed team.
Responsibilities
- Advise customers, prospects, and internal teams on product best practices that account for customer situations and goals.
- Provide technical enablement and help customers understand new features and products and how to apply them.
- Work across Sales, Customer Success, Professional Services, and Product teams to provide technical know-how, tooling, and frameworks.
- Translate internal, customer, and prospect requests into actionable information with clear business outcomes for Product and Engineering.
- Work with the training team to develop and formalize technical training curricula.
- Deliver onsite training and evangelism when needed.
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