Customer Success Engineer

JetBrainsDeveloper tools

Location: Remote, United StatesFull-Time

SalaryThe base salary range (per year) for this position in the posted work location(s) is $100,000 — $200,000 USD

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Job Details

Languages: English and either Portuguese or Spanish
Required Skills: Software DevelopmentMachine LearningDevOpsQuality Assurance

Have proven experience in technical consulting, technical customer success, or another customer-facing technical role.
Have strong verbal and written communication skills in English and either Portuguese or Spanish.
Have extensive experience in software development, QA, IT, DevOps, ML, or a related IT field.
Have hands-on knowledge of AI/LLMs in software development.
Have presentation skills for demonstrating JetBrains products to customers.
Be able to identify and address technical and business challenges related to software development tooling.
Be able to explain technical concepts to customers with varied technical backgrounds.
Have experience working in or with large software development teams.
Be able to travel approximately 25% of the time.

Work closely with JetBrains Account Executives.
Help customers adopt JetBrains products and services to achieve desired business outcomes, including assisting with architecture development and overcoming adoption barriers.
Manage technical relationships for a portfolio of accounts and partner with the account team to define and implement account strategies.
Represent customers to Support, Product Engineering, and other JetBrains groups.
Recommend product enhancements based on customer experience and feedback.
Help product teams present and evaluate new product ideas with customers.
Advise customers on technology developments within JetBrains and across the field.
Work with Sales on short- and long-term account plans to facilitate account expansions.

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